Privacy Policy

Privacy is very important to us. We also understand that privacy is very important to you. This Privacy Statement tells you how we protect and use information that we gather through the MAXONIQ website or product orders. This this Privacy Statement is intended for an Australian audience.

By engaging with MAXONIQ, you agree to the terms of the most recent version of this Privacy Statement. Except as written in any other disclaimers, policies, terms of use, or other by this company, this Privacy Statement and the Terms of Use are the complete agreement between you and MAXONIQ with respect to your use of products or services supplied by MAXONIQ. You may be subject to additional terms that may apply when you access particular services or materials on certain areas in this website or products supplied.

We collect and use your non-personal information (information that is not identifiable to you personally) differently than your personal information.

Non-Personal Information

Non-personal information is information we collect through th course of business that does not identify an individual person. It may include information such as the following:

  • the type of web browser software you use (for example, Internet Explorer)
  • the name of the domain from which you access the Internet
  • the Internet address of the website from which you linked directly to our website
  • the date and time you access our website
  • which pages you have visited on our website¬†
  • the search terms you use
  • the links on which you click
  • personal information that has been made non-personal or anonymized (i.e., information that no longer reflects or references an individually identifiable user)
  • order details pertaining to type, material and intended use of MAXONIQ supplied products

For website use, if you visit our website to read or download information, such as information about a health condition or about one of our products, we may collect certain non-personal information about you from your computer. This information is collected from your computer’s web browser: If you only read or download information on our website, we do not collect or learn your name, e-mail address, home address, or other personal information about you.

Use of Non-Personal Information

Because non-personal information cannot identify you or be tied to you in any way, there are no restrictions on the ways that we can use or share non-personal information. We are always looking for ways to better serve you, improve our website and products. We will use non-personal information from you to help us make this website more useful to visitors and products ordered more valuable. We also will use non-personal information for other business purposes. For example, we may use non-personal information or aggregate non-personal information to:

  • create reports for internal use to develop programs, products, services or content
  • customize the information or services that are of interest to you
  • share it with or sell it to third parties
  • provide aggregated information on how visitors use our site, such as “traffic statistics” and “response rates,” to third parties

MAXONIQ may have Hyperlinks to other websites or resources outside of the website please be aware MAXONIQ is not responsible for the privacy practise of other websites or resources managed by other parties. MAXONIQ strongly suggests reading the privacy policy of any other websites that MAXONIQ links may direct you to.

Personal Information

Personal information is information we collect through this website or orders that we can use to specifically identify you, such as your:

  • name (website user & patients)
  • telephone number
  • e-mail address
  • medical device serial number
  • personal health information
  • date of birth
  • IP (Internet Protocol) address when such address is associated to a specific user

In some places on this website you have the opportunity to send us personal information about yourself, to elect to receive particular information, or to participate in an activity. For example, you may fill out a registration form, a survey, or an e-mail form and you may elect to receive educational material about our products.

You also may choose to allow us to personalize your visits to the website, in which case we will ask you for certain personal information to make your visits to our website more helpful to you. When this information is combined with the non-personal information that we collect through cookies (described above), we will be able to tell that you have visited our website before and can personalize your access to our website, for example, by telling you about new features that may be of interest to you.

Retained Information

We may keep and use personal information we collect from you through this website to provide you with access to this website. In addition, we may keep and use your personal information:

  • to respond to your requests
  • to personalize your access to our website, for example, by telling you about new features that may be of interest to you
  • to develop records, including records of your personal information
  • to contact you with information that might be of interest to you, including information about clinical trials and about products and services of ours and of others
  • for analytical purposes and to research, develop and improve programs, products, services and content
  • when providing information to you the user, account holders or hospital contacts
  • to remove your personal identifiers (your name, e-mail address, etc.). In this case, you would no longer be identified as a single unique individual. Once we have de-identified information, it is non-personal information and we may treat it like other non-personal information.
  • to enforce this Privacy Statement and other rules about your use of this website
  • to protect our rights or property
  • to protect someone’s health, safety or welfare
  • to comply with a law or regulation, court order or other legal process

Distribution of Non-Personal and Person Information

MAXONIQ will not share your personal information collected from this website or devices produced with an unrelated third-party without your permission, except as otherwise provided in this Privacy Statement.

We may share some personal information with companies that we hire to perform services on our behalf or end use customers such as hospital representatives, hospital finance departments, including delivery companies, goods inward and receivables departments etc. For example, we may use different vendors or suppliers to ship products that have been requested on your behalf. In these cases, we provide the vendor with information to process the order such as your name, unique identifier and hospital contacts. In all cases in which we share your personal information with a third-party, we will not authorize them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide. We will not sell, exchange or publish your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition.

We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulations. We may cooperate with law enforcement authorities in investigating and prosecuting website visitors or product customers who violate our rules or engage in behaviour which is harmful (or illegal).

We may disclose your personal information to third parties if we feel that the disclosure is necessary to:

  • enforce this Privacy Statement and the other rules about your use of this website
  • protect our rights or property
  • protect someone’s health, safety or welfare
  • comply with a law or regulations, court order or other legal process

Please note: In addition to the ways that we may keep, disclose, and use information described in this Privacy Statement, we also may keep, disclose, and use personally identifiable information that you give us through this website in ways that we believe are consistent with TGA and other governmental guidance, directions, regulations, and laws.

If we decide to make a significant change to our Privacy Statement, we will post a notice on the homepage of our website for a period of time after the change is made. Significant changes are also described below.

Website User or Product Related Communication

We may contact you periodically by e-mail, mail or telephone if you agree to that contact to provide information regarding programs, products, services and content that may be of interest to you. In addition, some of the features on this website allow you or a clinical representative acting on your behalf to communicate with us using an online form. If the communication requests a response from us, we will send you a response via e-mail. The e-mail response or confirmation may include your personal information, including personal information about your health, your name, address, etc. We cannot guarantee that our e-mails to you will be secure from unauthorized interception.

Security

Security is very important to us. We also understand that security is important to you. We have physical, electronic, and procedural safeguards to protect personal information we collect online. You should keep in mind that no Internet transmission is ever 100% secure or error-free. In particular, e-mail sent to or from this site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.

Contact

If you have questions or comments about this Privacy Statement, please use the Contact Us form on our website.